Hotel Technology News

Viewpoints

Why AI Hotel Platforms Must Start Replacing Systems, Not Adding Them

With AI-aided coding reaching maturity, we’re now seeing a swath of new players on the market. Some are direct competitors in existing categories for bargain basement pricing. Others are in wholly new and largely undefined [...]
Announcement

CruVu Helps Hotel General Managers Earn Better Reviews Through Better Guest Experiences

Hotel General Managers already understand the value of four- and five-star public reviews. Their challenge is creating more of the positive guest experiences that earn them. CruVu™, from Lodging Interactive, helps General Managers work toward [...]
Spotlight Interviews

Spotlight Interview: Karen Bey, Vice President, Global Sales at FCS Solutions

Karen Bey, Vice President of Global Sales & Channels at FCS Solutions, brings more than 25 years of hospitality and hotel technology experience to her role. After beginning her career in hotel operations, she held [...]
Viewpoints

What “AI-enabled” Really Means for Hotel Venue Sales Teams

“AI-enabled” is used to describe all kinds of things, from a scheduling tool to a fully autonomous booking engine, and that’s exactly why the term is confusing. For sales teams working with venues and hotels, [...]
Announcement

Metafoodx Launches Mobile App for Real-Time Hotel Kitchen Intelligence

Metafoodx, an AI-powered kitchen intelligence platform, has launch its iOS app, giving kitchen managers and chefs real-time access to their operation’s data from anywhere in the venue. Until now, checking consumption trends, overproduction or scan [...]

IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App

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IHG Hotels & Resorts has launched conversational hotel search across IHG.com and the IHG One Rewards mobile app, allowing travelers to describe a trip in everyday language rather than begin with a destination and a [...]
Wyndham Scales AI Guest Engagement Across More Than 5,000 Hotel Properties

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G6 Hospitality Launches AI-Powered Video Tours as Hotels Rethink Digital Merchandising

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Google’s Agentic Hotel Booking Push Raises New Questions for Direct Distribution and Guest Ownership

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Google has moved another step closer to turning conversational hotel search into an actual booking channel. The company recently confirmed that it has begun a limited U.S. test of agentic hotel booking within AI Mode [...]
CAMO Hospitality Raises $4 Million to Help Hotels Reclaim In-Room Dining from Delivery Apps

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Shower Stream Raises $2 Million to Scale Smart Shower Technology and Water Management Across Hotel Portfolios

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Why Hospitality Tech Projects Fail After Rollout (And How Hotel Operators Should Lead Implementation)

Most hospitality technology projects do not fail because the software is wrong. They fail because the wrong people are in the room when it is configured, and the right people are too busy to learn it once it goes live. Based on his thirty years of exposure to hundreds of hotel technology projects, former Hospitality Upgrade columnist Doug Rice put it plainly: “Most attempts to deploy new technologies at hotels fail.” Not most pilots. Not most early-stage trials. Most deployments. The technology works. The implementation does not. The Lodging Technology Study found that 69% of hospitality professionals identify integrating new technology as their biggest operational challenge. Academic research confirms that only 5.7% of hotels fully implement intelligent agent technology even after adoption decisions are made. The gap between purchase and full use is where hotel investment goes to die, quietly, expensively, and usually without anyone filing a report about it. [...]

Stay Smart, Keep Current

Why AI Hotel Platforms Must Start Replacing Systems, Not Adding Them

CruVu Helps Hotel General Managers Earn Better Reviews Through Better Guest Experiences

Spotlight Interview: Karen Bey, Vice President, Global Sales at FCS Solutions

What “AI-enabled” Really Means for Hotel Venue Sales Teams

Metafoodx Launches Mobile App for Real-Time Hotel Kitchen Intelligence

Hotel Technology News

IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App

Solution Provider News

Google’s Agentic Hotel Booking Push Raises New Questions for Direct Distribution and Guest Ownership

Why Hospitality Tech Projects Fail After Rollout (And How Hotel Operators Should Lead Implementation)

Why AI Hotel Platforms Must Start Replacing Systems, Not Adding Them

CruVu Helps Hotel General Managers Earn Better Reviews Through Better Guest Experiences

Spotlight Interview: Karen Bey, Vice President, Global Sales at FCS Solutions

What “AI-enabled” Really Means for Hotel Venue Sales Teams

Metafoodx Launches Mobile App for Real-Time Hotel Kitchen Intelligence

How Multi-Site Maintenance Software Keeps Hotel Brand Standards Consistent

Why Digital Tipping Is Becoming a Core Part of the Hotel Technology Stack

Hospitality Technology Provider Blastness Strengthens Leadership to Accelerate Global Growth

Why Hotels Are Replacing Cash Tips with Digital Tipping Software to Better Reward Employees and Simplify Operations

Brand Atelier Introduces Intelligence Platform to Help Hotels Turn Fragmented Data Into Faster Decisions and Execution

Market Research

Research: Hospitality Technology Tops $1 Billion Across 40 Startups, With PMS and AI Platforms Capturing the Largest Share

Viewpoints

Why AI Hotel Platforms Must Start Replacing Systems, Not Adding Them

Spotlight Interviews

Spotlight Interview: Karen Bey, Vice President, Global Sales at FCS Solutions