Hotel Technology News

Success Stories

Hyatt’s Inclusive Collection Modernizes Travel Advisor Loyalty With Antavo-Powered Confidant Rewards

Hyatt’s Inclusive Collection has modernized its travel advisor loyalty program with technology from Antavo, connecting booking activity, professional education and personalized incentives through Confidant Rewards. The revamped program, launched in 2023, replaces a heavily manual [...]
Viewpoints

How Hotels Can Earn Better Reviews by Identifying and Addressing Guest Frustrations Before Checkout

Every hotel has a review response playbook. A guest posts two stars, someone drafts a thoughtful apology, a manager offers points or a discount on a future stay, and the property moves on. It’s professional. [...]
Announcement

Otel Publishes Free Guide to Help Hotels Build a 2027 AI Strategy and Test Their First Use Case in Four Weeks

Otel has published The Practical AI Strategy Guide for Hotels: 2027 edition, a free guide to help hotels choose their first AI project and prove its value in four weeks. Otel is an AI layer [...]
Viewpoints

How Hotel Booking Engines Are Evolving Into Platforms that Cover the Entire Guest Journey

Since this category was invented, hotel booking engines have been designed to accomplish one task: reserve a room. Since that time, we’ve added packages, add-ons, shuttle services, upsells, dynamic pricing, flexible payment options, image-rich user [...]
Viewpoints

What Hotels Should Test Before Guestroom TVs Go Live: Seven Essential Acceptance Checks

A television in a showroom may look excellent. In a hotel, however, the screen is only one endpoint in a larger operating environment: the room network, live television feeds, casting platform, property management system (PMS), [...]

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Comments Off on Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Astral Hotels is betting that guests may be more willing to use hotel self-service technology if it looks and behaves less like a machine. The Israeli hotel group is introducing an artificial intelligence-powered check-in kiosk [...]
IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App

Comments Off on IHG Hotels & Resorts Launches Conversational AI Search Across Its Website and Mobile App
Wyndham Scales AI Guest Engagement Across More Than 5,000 Hotel Properties

Comments Off on Wyndham Scales AI Guest Engagement Across More Than 5,000 Hotel Properties

Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

Comments Off on Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14. The [...]
Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels

Comments Off on Stasher Secures $4 Million to Automate Luggage Storage Across UK Hotels
Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

Comments Off on Dormakaba Expands Beyond Hotel Locks With Alliants Acquisition to Add Digital Check-In Payments and Guest Messaging

How Hotels Can Turn Beverage Data Into Better Operational Decisions

Hotels rarely suffer from a shortage of beverage data. The point-of-sale system records what was sold. Inventory tools show what was purchased and counted. Recipe files calculate what should have been consumed. Scheduling platforms record labor, while waste, transfers, discounts and complimentary items may be captured somewhere else. The problem is that these records usually describe different versions of the same service. A busy hotel bar can therefore produce a full week of reports without giving managers a reliable answer to the questions that matter: What should be ordered? Which items should be prepared? Where is margin leaking? Which outlet needs training? Which menu items deserve more visibility, and which should be removed? The operational opportunity is not another dashboard. It is a decision system that connects sales, stock movement, recipes, exceptions and service conditions closely enough for managers to act while the information is still useful. Start With the [...]

Stay Smart, Keep Current

Hyatt’s Inclusive Collection Modernizes Travel Advisor Loyalty With Antavo-Powered Confidant Rewards

How Hotels Can Earn Better Reviews by Identifying and Addressing Guest Frustrations Before Checkout

Otel Publishes Free Guide to Help Hotels Build a 2027 AI Strategy and Test Their First Use Case in Four Weeks

How Hotel Booking Engines Are Evolving Into Platforms that Cover the Entire Guest Journey

What Hotels Should Test Before Guestroom TVs Go Live: Seven Essential Acceptance Checks

Hotel Technology News

Astral Hotels Bets on a Life-Sized AI Hologram to Rethink Hotel Check-In

Solution Provider News

Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

How Hotels Can Turn Beverage Data Into Better Operational Decisions

Hyatt’s Inclusive Collection Modernizes Travel Advisor Loyalty With Antavo-Powered Confidant Rewards

How Hotels Can Earn Better Reviews by Identifying and Addressing Guest Frustrations Before Checkout

Otel Publishes Free Guide to Help Hotels Build a 2027 AI Strategy and Test Their First Use Case in Four Weeks

How Hotel Booking Engines Are Evolving Into Platforms that Cover the Entire Guest Journey

What Hotels Should Test Before Guestroom TVs Go Live: Seven Essential Acceptance Checks

Avendra Expands Culinary Innovation Group With AI Tools for Hotel Menu Planning and Procurement

Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels

Booking Holdings Launches Vayo With Planned $100 Million Investment as AI Reshapes Hotel Distribution

How Hotels Can Use Unified Guest Profiles to Deliver Personalized Service Across Every Guest Touchpoint

Travel Outlook Launches BLACK MARIGOLD to Bring CRM Intelligence Into Live Hotel Reservation Conversations

Market Research

Research: Hospitality Technology Tops $1 Billion Across 40 Startups, With PMS and AI Platforms Capturing the Largest Share

Viewpoints

How Hotels Can Earn Better Reviews by Identifying and Addressing Guest Frustrations Before Checkout

Spotlight Interviews

Spotlight Interview: Patrick Ahler, Senior Vice President at Castle Resorts & Hotels